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Policy Center

Refund Policy

This Refund Policy explains when a refund may be available, what must be reported and which cases are not eligible after activation and normal use.

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Free trial before purchase

We recommend using the free trial before purchase. Testing first helps confirm whether your device, app setup and internet connection can use the service correctly.

Please test first before choosing a paid plan.

When a refund may be available

A refund may be available if the service does not technically work and the issue is connected to service access rather than device setup, internet instability or incorrect app configuration.

Report within 24 hours

The technical issue must be reported within 24 hours after purchase. Reports should include order details, device type, the app used, screenshots if available and a clear description of the problem.

Support must be given a chance to solve the issue

Before a refund decision is made, our support team must have a reasonable opportunity to review the issue, provide setup instructions, test access or offer a technical solution.

Non-refundable cases

No refund is provided after successful activation and normal use. A refund is also not provided for incorrect app setup, unstable internet, incorrect device configuration or a change of mind after use.

  • Access details were entered incorrectly.
  • The app or device was not configured correctly.
  • The internet connection is unstable or too slow.
  • The service has already been activated and used normally.
  • The customer changes their mind after successful use.