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Policy Center

Privacy Policy

This Privacy Policy explains what information novatvplayer may collect, how we use it and how you can contact us about privacy questions.

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What information we collect

We may collect contact details and service request information that you provide when asking for trial access, support, setup guidance or order assistance.

  • Name or nickname used for support communication.
  • Email address, WhatsApp number, Telegram account or another contact method you choose to provide.
  • Device type, app details, setup notes and technical information needed to help with compatibility.

How we use information

We use submitted information to respond to inquiries, provide setup instructions, confirm compatibility, process requests and improve support quality. We do not sell personal contact information.

Contact and support communication

When you contact us through WhatsApp, Telegram, email or the website form, we use your message details to reply and provide support. Communication history may be kept so we can understand previous setup or service issues.

Payment and order information

Payment and order details may be used to confirm a subscription request, handle activation, review refund eligibility or answer purchase questions. Sensitive payment processing may be handled by external payment providers under their own rules.

Cookies and basic analytics

The website may use basic cookies, browser storage or simple analytics to understand page performance, language preference and general visitor activity. These tools help keep the site usable and improve content.

Data protection

We take reasonable steps to protect submitted information from unauthorized access, misuse or loss. No internet transmission is completely secure, so avoid sending unnecessary sensitive information through support messages.